Refund and Returns Policy

Ma-Ma Bear Little Creations manages returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please:
Notify us within 14 days of purchase with a valid reason for return: simply changing your mind is not a valid reason nor is accepting a proof as being correct.

We will offer a replacement if an item is shown to have a defect. If we are unable to resolve your complaint or further assist you, we will process a store credit upon timely receipt of the goods purchased.

It is expected that the purchased product be returned to the seller within 10 days of notifying us. Postage for returned items is at the buyers expense unless a fault has been found Ma-Ma Bear Little Creations will reimburse reasonable postage costs.

A Store Credit will be processed promptly. All in store credits are made at the discretion of Ma-Ma Bear Little Creations.

Ma-Ma Bear Little Creations do not refund but will replace with store credit.

In accordance with the Australian Consumer Protection legislation, all clients are encouraged to keep all receipts pertaining to the purchase of items from Ma-Ma Bear Little Creations.